Client Care
Personal fragrance. Personal support.
We don't outsource care to machine. Every message is answered by someone who actually cares. Expect a reply within 12 hours.
Your Questions, Our Care
When will my order ship?
Each piece is wrapped with care and a hint of ceremony. Orders typically leave our hands within 1–2 business days, though bespoke moments deserve a little grace.
Do you offer returns?
Select items are eligible for return within 14 days of delivery.
The details matter, so please review our Return Policy before requesting one. And of course, if something isn’t quite right, we’re always here to help.
Can I become a tester?
From time to time, we open our doors to a few thoughtful noses. If you’d like to be considered, reach out to us at hello@lucarne.co.
When the time comes, you’ll know.